Reviews - Sercotel Spa Porta Maris
Cleaning
8.8%
8.8
Location
9.4%
9.4
Services
8.6%
8.6
Staff
8.9%
8.9
Price
8.0%
8.0
1137

Opinions

Geoffrey

United Kingdom, Feb. 16, 2016, 6:53 p.m.

We were so well looked after, this is an excellent hotel.

Positive review

Staff are outstanding in their customer care. Unfailingly polite, cheerful efficient and helpful. One tall senior person spoke faultless English and knew the airport bus timetable by heart! Vegetarians take note - there are five dishes without meat at the hotel café. This made our stay so much easier. Linen was changed every 3 days and the beautifully made beds were very comfortable for my husband, who usually gets backache in hotels but did not this time (in single/twin beds).Breakfast selection was good and, when I mentioned the scrambled eggs were a little cool, the next day they were hotter. Two light bulbs began to flicker on the third day and we reported them before breakfast. When we returned to our room after breakfast they had been replaced and all others tested also. There were two handles in the shower and plenty of toiletries. Daily cleaning in rooms and the whole hotel was outstanding. The evening bar staff were excellent and helped us with our food selections and the healthy menu choices meant we didn't put on much weight. This is an extremely well run hotel and we appreciate the extra care they give customers. Thank you all very much.

To improve

We had not expected not to have a bath but I realized we should have asked specifically for one.

Apart from this there was nothing that could have been improved on.

Marian

United Kingdom, Feb. 8, 2016, 5:36 p.m.

junior suite

Positive review

Lovely room with beautiful view.The staff are efficient but need to cheer up.Breakfast was lovely with a great choice and staff here very helpful.
Would really expect a 6 foot bed for these prices.

Marie

Ireland, Jan. 16, 2016, 2:45 p.m.

Lovely stay, lovely staff

Positive review

We stayed here with family for 3 days during July which is a busy time. We were very happy with all aspects of our stay however we need to give special praise to the hotel staff, particularly those at reception, who were extremely friendly and helpful. The hotel itself is lovely and very well maintained. The rooms are very comfortable with lovely views and very clean. The breakfast buffet was very good. We did not have dinner there so cannot comment on that. The bar staff were also particularly lovely and very accommodating of children who were in our company. We will certainly be back. The location of the hotel is also excellent situated beside the Marina and a very short walk into the centre of Alicante.

To improve

No, we can't think of anything to improve.

Pervez

United Kingdom, Jan. 16, 2016, 1:29 p.m.

Stsy

Positive review

Very good

Anna

Sweden, Dec. 29, 2015, 3:08 p.m.

Vacation

Douglas

Sweden, Dec. 2, 2015, 6:48 p.m.

High standard

Positive review

Very nice and clean hotell with high standard and beautiful views. The location is absolutely perfect. 5 minute walk from everything. The breakfast was great, the staff was very friendly and helpful. The sap and gym was also good. Will definitely be staying there again on my next trip to Alicante.

To improve

A switch to control the air conditioning. Maybe there was one but I didn't see any.